Technical Program Manager · AI & Cloud · Comcast DevX

Shirlette Chambers

Technical Program Manager leading enterprise AI and cloud programs at Comcast. Former math teacher and JavaScript engineer, I make complex technology work for the people who have to use it.

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Shirlette Chambers, Technical Program Manager

  • 9+

    Years in tech (engineering, product, program)

  • 494

    Applications in one cloud migration program

  • 3

    Enterprise programs run concurrently

  • 1,000+

    Users in the Replit rollout I supported

About

Teacher. Engineer. Program leader.

I started in the classroom: seven years teaching and tutoring mathematics in Georgia and Abu Dhabi, including time as a math coach for elementary teachers. Then I became a JavaScript developer, building production UIs, RESTful APIs, and microservices at fintech and payments companies, and later a cloud software engineer at Comcast.

Today I lead technical programs inside Comcast's DevX organization: running trial execution for the enterprise open-weight AI model evaluation, owning CNAP program management for a 494-application cloud migration, and coordinating AI tool trials across Security, Procurement, Access, and Finance. I report weekly to VP-and-above leaders, and I build the dashboards and trackers that replace manual status collection.

Someone who can read the architecture, run the program, and teach the room: that is how I work.

Current Role

Technical Program Manager, DevX Strategy & Operations

Comcast · Apr 2025 – Present · Remote (Charlotte metro)

Shirlette Chambers smiling

Case Studies

Programs I've Driven

Real programs. Real complexity. Measurable outcomes.

AI Program GovernanceComcast · DevX

Open-Weight AI Model Trial

Comcast needed a structured way to evaluate open-weight AI models for enterprise use, with success defined as seamless model-to-tool access, manageable infrastructure, and a fully understood cost and pricing model.

Actions

  • Authored the stakeholder map, RACI, cross-functional Teams hub, trial structure, onboarding approach, and executive one-pager across AI/ML engineering, cloud, security, finance, and legal.
  • Ran participant recruitment, onboarding, survey deployment, and weekly feedback collection.
  • Partnered with the technical lead on model readiness.

Outcome

Weekly decision-ready reporting on trial feedback, readiness, and cost to VP-and-above leaders.

  • AI Program Governance
  • Stakeholder Management
  • Executive Reporting
  • Trial Design
Cloud InfrastructureComcast · DevX

CNAP: SteelCloud to OpenStack Modernization

Migrating 494 applications from a legacy cloud platform to OpenStack across many engineering teams, with executive-level reporting.

Actions

  • Sole program owner of tracker validation and executive reporting since August 2026.
  • Restructured the migration tracker: standardized app naming, simplified statuses, added blocker visibility.
  • Built a Power Automate workflow that turns application-owner outreach into automatic tracker updates.

Outcome

One validated source of truth for executive readouts and earlier escalation of regional capacity constraints.

  • Cloud Migration
  • Program Governance
  • Dashboard Design
  • Process Automation
AI Tools EvaluationComcast · DevX

Enterprise AI Tools Evaluation Trials

A multi-vendor evaluation of AI coding and productivity tools (Windsurf, Claude Code, Replit) that needed one owner across Security, Procurement, Access/SSO, and Finance.

Actions

  • Built the stakeholder map and tool-owner inventory and set a weekly update cadence.
  • Delivered recurring 'Let's Talk AI' readouts.
  • Supported Replit's enterprise rollout to 1,000+ users: governance documentation and connector-readiness coordination.

Outcome

Repeat status questions stopped, and stakeholders gave unprompted positive feedback on the tracking and presentation.

  • AI Tools Governance
  • Vendor Trial Management
  • Cross-Functional Coordination
Portfolio GovernanceComcast · DevX

DevX Technical Imperatives Support

DevX's 2026 goal is to reduce cost to operate by 5%; Technical Imperatives tracking feeds that goal.

Actions

  • Standardized update formats across Technical Imperatives.
  • Maintain risk and blocker follow-up and operational data tracking.
  • Built a Leadership Dashboard that automates program summaries.

Outcome

Leadership cited the standardized formats as a key factor in DevX's most effective year of Technical Imperative reduction.

  • Portfolio Governance
  • Risk Management
  • Executive Reporting

Career Timeline

Professional Experience

9+ years across engineering, product ownership, and technical program management.

Technical Program Manager 3, DevX Strategy & Operations

Apr 2025 – Present
  • Run trial execution for the enterprise open-weight AI model trial, with weekly decision-ready reporting to VP-and-above leaders
  • Sole owner of CNAP program management for a 494-application SteelCloud to OpenStack migration
  • Own the enterprise AI tools evaluation trials (Windsurf, Claude Code, Replit) across Security, Procurement, Access/SSO, and Finance
  • Built a Leadership Dashboard that automates program summaries
  • DevXtraordinary Award, Xplore 2025

Senior Product Owner / Business Analyst IV

Jul 2024 – Apr 2025
  • Managed custom ServiceNow portal for 300+ data center engineers; delivered 15+ API-integrated features reducing 85% of performance delays
  • Launched business-critical platform for 600+ customers, improving 98% of workflow
  • Reduced time-to-market by 30% through cross-functional engineering and stakeholder collaboration

Product Owner / Business Analyst III

Jul 2021 – Jul 2024
  • Spearheaded 2022/2023 platform releases across 15 SAFe teams, delivering benefits to 1,000+ users
  • Reduced ticket errors by 65% and improved workflow efficiency by 80% via configurable queries
  • Designed research and data tools communicating 11,000+ enterprise data sets to stakeholders

Product Manager, DE&I Learning Portfolio (rotational gig, Oct 2023 – Apr 2024): launched five Disability Inclusion modules and the DE&I Day 2024 toolkit, lifting participation 37%.

Cloud Software Engineer

Oct 2018 – Jun 2021
  • Developed cloud network security application for managing multiple platforms across the Global Technology Org
  • Implemented microservices architecture, reducing system downtime by 48% daily
  • Increased user adoption across 300+ internal teams through UI improvements and technical communication

Teaching

From Classroom to Cloud

  • 7 years teaching mathematics

    Georgia and Abu Dhabi, grades 5-12

  • Math coach

    Supported K4-5 teachers implementing the Common Core

  • Bootcamp teaching assistant

    Georgia Tech Professional Education, full-stack web development

  • Master's degree, Mathematics Education 5-8

    Walden University

Teaching taught me to design for the audience, check for understanding, and adjust fast. I use the same habits in executive readouts like Let's Talk AI.

Skills & Tools

How I Work

Program Delivery

Program GovernancePortfolio ManagementStakeholder CommunicationExecutive ReportingRisk Escalation & MitigationCloud Migration DeliveryAgile / SAFe / ScrumServiceNowDashboard DesignDevX StrategyCross-Functional Coordination (50+ stakeholders)Roadmap PlanningAI Tools GovernanceVendor Trial ManagementOpen-Weight Model EvaluationTrial DesignAgentic Workflow DesignCapacity TrackingSDLCPI PlanningData AnalysisUI/UX

Teaching

Differentiated InstructionMathematics Education

AI & Automation

Microsoft CopilotPower AutomatePlanner AgentMCP (Model Context Protocol)GitHub CopilotPrompt Engineering

Program Tools

JiraConfluenceServiceNowSharePointMicrosoft PlannerSmartsheetMS LoopAzure DevOps

Engineering

JavaScriptPythonSQLREST APIsCI/CDGit / GitHubSaaS

Data & Analytics

Power BITableauExcel (Power Query)Microsoft 365Workday

Education & Certifications

Credentials

Education

Master of Science, Mathematics 5-8 Education

Walden University

Minneapolis, MN

Bachelor of Science, Mathematics · Minor, Spanish

Winston-Salem State University

Winston-Salem, NC

Certifications

Certified SAFe Product Owner/Manager (CSPO/CSPM)

SAFe by Scaled Agile

Oct 2023

Registered Product Owner™ (RPO)

Agile Education by Scrum Inc.™

Apr 2023

Registered Scrum Master™ (RSM)

Agile Education by Scrum Inc.™

Mar 2023

Data Science for All (DS4A)

Correlation One · Honors Graduate

2022

Full-Stack Web Development Certificate

DigitalCrafts Immersive Coding School

Nov 2016

Recognition

Recognition & Impact

DevXtraordinary Award, Xplore 2025

Recognized by DevX leadership for coordinating day-of event operations at Xplore 2025, Comcast's DevX conference for 1,200+ attendees in Philadelphia.

Contact

Let's connect

Questions, collaborations, or conversations about technical program management and AI adoption.